surya Legal Notice

We at surya operate an online entertainment platform available only where local law permits. This legal notice outlines the jurisdictional scope of our service, the responsibilities of users, and our commitment to compliance with applicable regulations.

Our services are not available in all countries or regions. Users are solely responsible for verifying that their access to and use of surya comply with the laws and regulations of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by law.

For detailed information on how we handle your data, see our Privacy PolicyFor account terms and conditions, visit our Terms & Conditions

Service Availability and Jurisdiction

We do not offer our services in jurisdictions where online wagering is prohibited. surya is available only where applicable local law permits the operation of online entertainment platforms. Access to surya from a restricted jurisdiction is not authorised, and we reserve the right to block or terminate accounts that access our platform from such locations.

Users are responsible for determining whether access to surya is legal in their jurisdiction. We provide no warranty or representation that our service is lawful in any specific country, state, or region. If you are uncertain about the legal status of online entertainment in your area, consult a local legal professional before opening an account.

We may restrict or terminate service in any jurisdiction at any time, with or without notice, if we determine that continued operation would violate local law or our compliance obligations.

Account Eligibility and User Obligations

To open an account on surya, you must meet the minimum age requirement set by your jurisdiction. You must provide accurate, complete, and current information during registration and keep this information updated. Any false or misleading information may result in account suspension or termination.

You agree not to use surya for any unlawful purpose or in any way that violates applicable law. This includes, but is not limited to, money laundering, fraud, or circumventing sanctions. We conduct ongoing compliance monitoring and may request additional information or documentation at any time.

If we detect activity that suggests non-compliance with local law or our terms, we will investigate and may suspend or close your account. We may also report suspicious activity to relevant authorities as required by law.

Data Protection and Privacy

We at surya collect and process personal data in accordance with applicable data protection laws. Our Privacy Policy explains how we collect, use, and protect your information. We use industry-standard encryption and security measures to safeguard your account and payment details.

Your data may be processed and stored in multiple jurisdictions. By using surya, you consent to the transfer and processing of your personal data as described in our Privacy Policy. We do not sell your data to third parties for marketing purposes.

If you have questions about how we handle your data, or if you wish to exercise your rights under applicable data protection law (such as access, correction, or deletion), contact our support team via the in-app chat or email.

Payment Methods and Financial Compliance

We accept deposits and process withdrawals via regulated payment partners, including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All payment transactions are subject to anti-money-laundering (AML) and know-your-customer (KYC) verification.

Before you can withdraw funds, we require identity verification. This is a legal requirement, not optional. We may request additional documentation if we detect unusual transaction patterns or if required by our payment partners or regulators.

Deposits and withdrawals are subject to processing delays and may be reviewed for compliance. We do not guarantee specific processing times. Large or frequent transactions may trigger additional scrutiny.

Limitation of Liability and Dispute Resolution

surya is provided on an "as-is" basis. We make no warranty that our platform will be uninterrupted, error-free, or free from malware. We are not liable for any indirect, incidental, or consequential damages arising from your use of surya, including loss of profits or data.

If you have a dispute with us, you agree to attempt resolution through our internal support process first. We will investigate and respond within seven business days. If the dispute cannot be resolved internally, it may be subject to arbitration or local court proceedings as permitted by applicable law.

Any legal action against surya must be brought within one year of the event giving rise to the claim. Claims brought after this period are barred.

Contact and Support

For legal inquiries, compliance questions, or to report suspicious activity, contact our support team via the in-app chat (available 08:00–22:00 Jakarta time, seven days a week) or email us directly. We will respond to legal inquiries within five business days.

This legal notice is subject to change at any time. We will notify you of material changes via email or in-app notification. Your continued use of surya after such changes constitutes acceptance of the updated notice.