surya Platform Account Terms

We at surya operate an online entertainment platform available where local law permits. This page sets out the terms under which you open an account with us, deposit funds, claim promotional offers, and withdraw winnings. Our commitment is to keep the process transparent and your account secure from the moment you join surya.

When you access our platform—whether via web browser, Android app, or iOS web view—you agree to these terms. We enforce them consistently across all devices and jurisdictions where we operate. If anything is unclear, contact our support team; we do not interpret these terms in your favour by default.

This page covers account opening, deposit and withdrawal mechanics, bonus eligibility, dispute handling, and jurisdiction notice. For additional detail on data privacy, visit our Privacy PolicyFor legal framework, see our Legal Notice

Account Opening and Verification on surya

To open an account on surya, you must be of legal age in your jurisdiction and provide accurate personal information. We ask for your full name, date of birth, email address, and phone number. During registration, you create a username and password; we recommend a strong password (at least 12 characters, mixed case, numbers, and symbols) to protect your account.

Before you deposit or withdraw funds, we require identity verification (KYC). You will upload a government-issued ID—passport, national ID card, or driver's license—and proof of address (utility bill, bank statement, or tenancy agreement dated within the last three months). Our team reviews these documents within one business day. If information is incomplete or unclear, we request resubmission; do not open multiple accounts to circumvent this process.

Once verified, your account on surya is active. We strongly recommend enabling two-factor authentication (2FA) via your phone number. Each time you log in from a new device, we send a one-time code to your registered phone. This step significantly reduces unauthorised access.

Deposits, Withdrawals, and Payment Partners

We at surya accept deposits via multiple Indonesia-region payment methods. These include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums vary by payment method; check the deposit page during checkout. There is no maximum account preferences, though we may flag unusually large amounts for compliance review.

When you deposit, funds arrive in your surya account instantly for e-wallets and within one to two business hours for bank transfers. We do not charge deposit fees. Promotional bonuses—if applicable to your region and account status—are credited automatically or via a one-click claim button in your account dashboard.

If a withdrawal is delayed, check your account status page first. Common reasons include pending KYC verification, bonus terms not yet satisfied, or a temporary hold for compliance review. We will notify you by email if additional information is needed.

Promotional Offers and Bonus Terms

We at surya offer a welcome bonus to new accounts, subject to eligibility and regional availability. This is not a fixed amount; the offer varies by jurisdiction and payment method. To claim, log in, navigate to the Promotions section, and click Claim. The bonus is credited immediately, but you must meet our playthrough requirement before withdrawal.

We also offer weekly cashback promotions and referral rewards. Cashback is a percentage rebate on losses during a defined week; it is credited every Monday if you meet the minimum weekly stake. Referral bonuses are credited when your referred friend completes their first deposit. These offers are optional; you do not need to participate in any promotion to use surya.

All promotions are subject to our full promotional termsWe reserve the right to modify or withdraw offers at any time, with notice via email or in-app notification. Bonus abuse—such as opening multiple accounts to claim the same offer, or colluding with other users—will result in account suspension and forfeiture of funds.

Dispute Resolution and Account Closure

If you believe there is an error in your account balance, a game malfunction, or an unauthorised transaction, contact our support team immediately with details. We investigate disputes within seven business days. If we find an error on our part, we correct it. If we find that the game rules, payout structure, or terms were applied correctly, we explain our finding and close the dispute.

You may close your surya account at any time by submitting a closure request in Account Settings. We will confirm closure by email within 48 hours. Your account balance will be withdrawn to your registered payment method within five business days. After closure, you cannot reopen the same account; you may create a new one, but it will be treated as a new account with its own KYC and promotional eligibility.

If we detect suspicious activity—such as bonus abuse, collusion, or use of the platform from a restricted jurisdiction—we may suspend your account pending investigation. We will notify you of the reason. If the investigation concludes that you have violated our terms, your account will remain closed and funds forfeited.

Jurisdiction and Applicable Law

Our services on surya are available only where applicable law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We may restrict or terminate service in any region at any time, with or without notice.

These terms are governed by the laws of the jurisdiction in which surya is registered. Any dispute not resolved through our internal process may be referred to arbitration or local courts as applicable. You agree to resolve disputes with us through our internal support and dispute process first.

Our Commitments to You

We at surya undertake to protect your personal data according to our Privacy PolicyWe do not sell your information to third parties. We use industry-standard encryption for all account communications and payment processing.

We also commit to fair game mechanics. All games on surya—whether sportsbook, live-dealer, or slot—are governed by published rules and odds. We do not alter odds or game outcomes based on your account activity or betting pattern. Our live-dealer games are streamed from multi-camera studios with real dealers; our slots use certified random-number generators.

If you experience technical issues—such as login failures, payment processing errors, or disconnection during a game—contact our support team. We aim to respond within two hours during business hours (08:00–22:00 Jakarta time, seven days a week). For urgent issues, call or message us via the in-app chat.

For questions about these terms, contact us via in-app support or email. We will clarify any section at no cost. Thank you for being part of the surya community.