suryaPrivacy Policy

This page describes what we collect when you use surya and how we keep that data protected. We at surya take your privacy seriously; we do not sell your information to third parties, and we process personal data only as needed to operate our platform, comply with law, and keep your account secure.

When you register an account, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or place bets on football, live-dealer tables, or slot games, we collect and store certain information. This policy explains what that information is, who may access it, and your rights regarding your data.

Our services are available only where local law permits. If you have questions about how we handle your data, or wish to exercise your rights, contact our support team. For our account terms, visit our Terms & Conditions

What Data We Collect on surya

We collect your personal information during registration and ongoing account use. This includes your full name, date of birth, email address, and phone number. During identity verification (KYC), we request a government-issued ID and proof of address. We store these documents in encrypted form.

We also collect transaction data: payment method details (though we never store full credit card numbers or bank account credentials), deposit and withdrawal amounts, and bet history. Our servers record your IP address, device type, and browser information each time you log in. If you contact our support team, we retain your support tickets and any attachments you submit.

We use cookies and similar tracking technologies to remember your login session, track your preferences, and analyse how you navigate surya. These are necessary for functionality; you can adjust cookie settings in your browser, but some features may not work if cookies are disabled.

Your data on surya is encrypted in transit and at rest

We use industry-standard SSL/TLS encryption for all data transfers. Personal data stored in our databases is encrypted and accessible only to authorised staff.

How We Use Your Data

We use your personal data for several purposes. First, we verify your identity and comply with anti-money-laundering regulations. This is a legal requirement; we must confirm who you are before you withdraw funds from surya. Second, we process your deposits, withdrawals, and bets. Payment processors need your payment method details to complete transactions.

Third, we use your data to communicate with you: account notifications, promotion alerts, and support responses. You may opt out of marketing emails in your Account Settings, but we will continue to send transactional messages (e.g., withdrawal confirmations). Fourth, we analyse aggregate, anonymised data to improve our platform—for example, identifying which games are most popular, or which payment methods have the highest success rate in Jakarta or Surabaya.

We do not use your data for profiling or automated decision-making that affects your account status. If we suspend your account due to suspected fraud, we notify you and give you a chance to respond.

Third-Party Processors and Data Sharing

We share your data only with processors necessary to run surya. These include payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners mobile banking, local payment, online payment, e-wallet), identity verification services, and our customer support platform. Each processor has signed a data-processing agreement with us; they may not use your data for their own purposes.

Our servers may sit outside your jurisdiction, including in regions outside Indonesia. Your data may be transferred to and stored in the United States, Europe, or Southeast Asia for backup and redundancy. By using surya, you consent to this transfer. We ensure that any transfer meets data protection standards equivalent to those in your jurisdiction.

We do not share your data with law enforcement or government agencies except when required by valid legal process (court order, subpoena, or warrant). We will notify you of such requests unless legally prohibited from doing so.

Your Rights and Data Retention

You have the right to access your personal data. Log in to your Account Settings to download your information. You may also request that we correct inaccurate data or delete your account entirely. Upon deletion, we retain transaction records only as long as required by law (typically seven years for financial records), but your name and contact details are removed from active systems.

If you believe we have mishandled your data or violated this policy, contact our support team. We will investigate within fourteen days. If you remain unsatisfied, you may file a complaint with the appropriate data protection authority in your jurisdiction.

We retain your data for as long as your account is active plus two years, unless you request deletion sooner. Payment records are retained for seven years to comply with anti-money-laundering requirements. Support tickets and communication logs are deleted after three years.

Key takeaways

  • We collect personal data, payment details, and bet history to operate surya and verify your identity
  • We do not sell your data; we share it only with payment processors and support vendors
  • Your data is encrypted in transit and at rest; our servers may be located outside Indonesia
  • You have the right to access, correct, or delete your data; contact support to exercise these rights
  • We retain financial records for seven years; other data is deleted after two years of account inactivity

Cookies and Tracking on surya

We use cookies to keep you logged in, remember your preferences, and detect suspicious activity. Session cookies expire when you close your browser; persistent cookies remain until you clear them. We also use analytics tools to track page views and user behaviour, which helps us understand how people use surya and where we can improve.

Third-party analytics providers (such as Google Analytics) may place their own cookies on your device. You can opt out of third-party tracking via browser settings or by visiting the analytics provider's opt-out page. This does not affect your ability to use surya.

We do not use cookies to track you across other websites or apps. Tracking is limited to surya.best and our mobile app.

Contact and Updates

If you have questions about this policy, contact our support team via in-app chat, email, or phone. We aim to respond within two hours during business hours (08:00–22:00 Jakarta time, seven days a week).

We may update this privacy policy from time to time. Major changes will be announced in-app or via email; continued use of surya after such notice constitutes your acceptance of the updated policy. The date of the last update is displayed at the bottom of this page.

Our commitment is to handle your data responsibly and transparently. Thank you for trusting surya with your information.

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